Complaints Procedure

We believe in dealing with parents’ worries, concerns or complaints as soon as possible and would urge you to come and talk to someone if you are unhappy. Staff are available at the end of the day and this is often a good time for a quick chat or to make a longer appointment if necessary. Often these things can be dealt with quickly and easily.

Complaints should be referred to the appropriate staff member in the first instance, for example, your child’s class teacher.

If you are dissatisfied with the response or the way in which the matter is dealt with, you should talk to a senior member of staff such as the Deputy Headteacher, Inclusion Manager or Under 5s Manager. If you are still dissatisfied please make an appointment to discuss the matter with the Headteacher (020 7607 4115).

If you are unhappy with the way in which your complaint has been handled, or if the complaint is about the Headteacher, you may write to the Chair of Governors care of the school office or contact London Borough of Islington Governor Services (020 7527 5879). For more information, please refer to the school complaints policy which can be accessed here.